Help
Need a hand? Email [email protected] and we'll get back to you within 3 business days.
Common questions
- How do I save a spell from TikTok?
- In TikTok, tap Share, then choose Mortar & Moon. Our server reads the video's caption, speech and on-screen text and drafts the spell for you to check. The creator's name and link stay on the card, and the video is deleted after each read. If the read fails, paste the caption or add a screenshot of the steps instead.
- I'm a creator. How do I have my credit link removed?
- Email [email protected] with your handle and the link. We remove your credit from saved spells on request, within 3 business days.
- Does the app read the video itself?
- Yes, for TikTok, Instagram and YouTube links. Our server downloads the video, reads its speech and on-screen text, then deletes the video and audio. The caption and text go to an AI model (Anthropic) to draft the spell; the video itself is not sent. Video reads have a weekly limit. You review every draft before it's saved. Details are in the Privacy Policy.
- Can I save from a book?
- Yes. Tap the + button, choose Photo, and take a picture of the page. Your book photos stay private.
- The draft got something wrong.
- Every draft is yours to edit before you save. Tap any field to fix it. If an ingredient matched the wrong pantry item, tap it and pick the right one; the app remembers next time.
- Will I lose my spells if I get a new phone?
- No. Your grimoire is backed up to your account. Sign in on the new phone and it comes back.
- Can I use it offline?
- Yes. Saved spells open without a connection. New saves finish when you're back online.
- How do I turn the Monday note on or off?
- Settings > Weekly note. If it says notifications are off, tap Open Settings and allow them.
- Does the app tell me if an herb or stone is safe?
- No. The app links to trusted sources (NIH, ASPCA, poison control) so you can check for yourself. Nothing in the app is medical or veterinary advice. Always check with a doctor, vet or other professional before eating, drinking or using an herb around pets or during pregnancy.
Delete your account
You can delete your Mortar & Moon account and all its data at any time. See how to delete your account.
Privacy
Read our Privacy Policy.